Care & Instructions
- Cleaning technique – wipe off the dirt from the article of furniture with a soft textile.
- Clean with damp cloth and avoid using excess water.
- Avoid chemicals or chemical contact with the article of furniture because it could damage the natural finish and additionally could affect the strength of your furniture.
- Avoid application of polymer paints on the article of furniture.
- Scratch & Burn remedy scratches, burns, residue and the other surface damages may be cleaned with fine sandpaper.
Warranty & Installation
This product comes with a one year warranty that covers producing defects, borer problems and inherent termites.
For upholstered product, the warranty applies to the frame, the padding, if any kind and mechanisms, if any.
This warranty is limited and doesn’t apply to the following:
- Normal wear and tear of the merchandise over prolonged use
- Small cuts, scratches or damages made by customer for wrong improvement strategies or impacts/accident
- Damage caused due incorrect installation/assembly by the client
- Cracks developed during moving and displacement of the merchandise
- Fading due to direct exposure to daylight
- Decaying of wood in case of consistent exposure to water
- Upholstery materials like seat covers don’t have any warranty
- Using harsh chemicals or unapproved non-standard procedures for cleaning furniture.
As per the trade standards, unevenness of up to five mm is accepted due to varied floor and surface levels. This is not covered in Warranty
Our support and delivery team will be in contact with you for a hassle-free delivery and installation experience.
Free delivery and installation is applicable upon a minimum purchase of AED 1500.00
If a client misses a delivery, an additional visiting charge can be applicable for rescheduling a new delivery date.
In absence of a service elevator, our delivery partner shall leave the furniture as is on the ground floor. Moreover, if the furniture will have to go through the staircase, the charges applicable will be per floor on delivery to the customer’s floor (on request) in such cases.
Extra charges will be applicable for weekend or time-specific delivery.
Your product(s) will be held for ten days at our warehouse hub if you’ve didn’t accept the delivery on the specified or scheduled time
In case of no-show, creativefurniture.ae shall be free to charge or cancel the order.
- Understanding Your Product:
Accessories shown within the photograph are meant for illustrative reasons solely, and aren’t a part of the product.Furniture having complex and hand painted details are meticulously created by master craftsmen, following on the footsteps of many generations of accomplished artisans. Each aspect of such article of furniture is, thus, unique, and there are chances of slight variations between the image and the actual product.Placing an Order:
Please check the size of your entrance/door to your premise before purchasing , so we can provide you with a hassle-free delivery experience. In such an event, when the furniture cannot enter your premises, this will be liable to the purchaser, and we will not be able to accept any returns or cancellations. Some articles are made as a single piece and may require no assembly.
- On Delivery:On Delivery: Our support and delivery team are in coordination with you for a hassle-free installation method.Free delivery is only applicable for the first attempt on a visit to your shipping address. In case of an unsuccessful delivery, (from a customer)/ an additional visiting charge would be applicable for later installation. Our delivery partner shall solely deliver the merchandise to the bottom floor within the absence of a service elevator in your housing. (if applicable)Extra charges applicable for deliveries on public-holidays and weekends.Once the customer has failed to receive the furniture, we will hold the furniture for ten days, at our warehouses, and thereafter, Creative Furniture will be free to charge or cancel the order.Damages:
The Creative Furniture delivery service to your location is designed to make sure a zero-damage and hassle-free experience.
Please contact our customer service immediately if:
You received a broken or defective product, bring it within the notice of delivery personnel right away at the time of delivery and lodge a complaint at our customer care or email us at email@example.com. All damages & defects will be assessed in seventy two hours, and our team will provide a solution.
In case our personnel deems , the furniture as broken or damaged, the product can be returned/replaced, or an alternative solution will be provided, as fit appropriate by Creative Furniture to resolve the issues.
Any missing components needed within the assembly of the merchandise ought to be straight off notified to the Customer Support team, so that they can be delivered to you as shortly as potential.